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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Susan Renshaw

March 5, 2025

5  out of  5
rating by Susan Renshaw
"Jason is knowledgeable, polite, and easy to talk with. Truly a great person for my insurance!"
We responded:
"Thank you so much for your kind words! Our team strives to provide knowledgeable and friendly service, and it's great to know that we hit the mark. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your support!"
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Richard Bucher

February 10, 2025

5  out of  5
rating by Richard Bucher
"I enjoyed and appreciated Jason's way of communicating with me: he speaks clearly with respect. He knows the insurance business."
We responded:
"Thank you for your review! We're glad to hear you had a positive experience - clear communication and respect are important to us. If you need assistance in the future, feel free to reach out!"
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Ron Headings

February 5, 2025

5  out of  5
rating by Ron Headings
"In our first meeting, Jason helpful, personable, and willing to answer all my questions. His staff is very experienced and provides outstanding service. Highly recommend for all personal and small business insurance needs!"
We responded:
"Thank you so much for your kind words! We're so happy to hear that we were able to provide you with the helpful and personable service we strive for. We appreciate your recommendation and are here to assist you."
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Brian Campbell

February 1, 2025

5  out of  5
rating by Brian Campbell
"The staff at this location are very professional but the best is they take it personal to earn your business. They will go way beyond most insurance companies to get toy a good deal. Makes you feel more appreciated as a customer when talking with this team!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team’s dedication and professionalism made a positive impression on you. Your support means a lot, and we look forward to continuing to serve you in the future!"
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alex wendel

January 22, 2025

5  out of  5
rating by alex wendel
"Working with Jason, Lorrie and James was a real pleasure. They got us out of insurance deals we were not too fond of and ended up getting us everything and more at a great rate. Cheers to their entire team!"
We responded:
"Thank you, Alex, for sharing your feedback! We’re thrilled to hear that you’re pleased with the service at our State Farm office. If you have any questions or need assistance in the future, don’t hesitate to reach out—we're here for you!"
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Andrew Hauenstein

December 20, 2024

5  out of  5
rating by Andrew Hauenstein
"Have had insurance through State Farm for years and will never go anywhere. These guys are awesome and always looking for a way they can help you out."
We responded:
"Thank you for your kind review, Andrew! We're thrilled to hear that you have had a good experience with us over the years you've been with us. Let us know if there is anything we can do to better serve you!"
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Lindsey Babcock

December 12, 2024

5  out of  5
rating by Lindsey Babcock
"Our original agent recently retired and we were moved to a Lima location. We chose to return to the Bluffton location with Jason and we're very pleased with him! He reviewed our policies and helped us identify some potential gaps but also didn't try to sell us unnecessary coverage. He looked at our household and our situation and gave us options that fit our needs. He also helped us discover some discounts through the drive safe program. Very happy we chose Jason as our agent!"
We responded:
"Thank you for sharing, Lindsey! We’re glad to know you’re satisfied with the service at our State Farm office. Let us know if we can be of any further assistance!"
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Craig Picklesimer

December 11, 2024

5  out of  5
rating by Craig Picklesimer
"I've known Jason for years. He has always gone above and beyond for his family and friends, and now his clients. Very knowledge and honest."
We responded:
"Thank you for taking the time to share your thoughts, Craig! We’re glad to know you’re satisfied with your experience at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Scott Hall (scotty0890)

November 26, 2024

5  out of  5
rating by Scott Hall (scotty0890)
"Very good and informative. Best prices around as well!"
We responded:
"Thanks, Scott! We’re honored by your positive feedback, and we look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
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Ben Harris

November 26, 2024

1  out of  5
rating by Ben Harris
"Been with this office for thirty years, including homeowners insurance since 2013. Never filed a home claim. I had my roof inspected after many of my neighbors had roof replacements recently. A hail storm is on record here on 4/17/24. The roofer and third party inspector found many obvious signs of weather damage. The claim was denied saying that no hail and wind damage was present…normal wear and tear. There was clear damage in pictures and dents all over my aluminum roof vents and downspouts. I have at least 10 neighbors who have already had roofs replaced and others that are insurance approved, so this isn’t an unwarranted claim. The folks at my agent’s office offered to help at first, then said there was a problem being able to see the 40 pictures I sent, then after re-uploading pictures didn’t care to weigh in and advocate for me with claims…said it’s out of their hands. The roofer I was working with also said their teams have been instructed to avoid dealing with State Farm, who is notorious for denying all kinds of valid claims. I’ve been a loyal customer of 30 years and have auto, home, personal property, and life insurance through State Farm. This agent, without any communication with me, transferred all my accounts to another agent, after my dispute of this claim...all because I had something to say when they did me wrong by denying a valid claim. The third party inspector cited 3 areas of wind damage that were dismissed by the adjuster. Look at the pictures and make your own judgment. Ed retired, now there's a new agent, so they were hoping to just sweep my complaint under the rug with old Google listing dying. I am now in a position where the only way I can go to another insurance company would be by lying and saying there's no pre-existing damage. My hands are tied, and I can't get help from State Farm. Don't find yourself in this same situation. Go with someone else. This was mishandled through this office. You work closely with Lori in your office who has all the details. This office has chosen not to help me. I will leave it to you to reach out to me to help, but I won’t hold my breath."
We responded:
"Hi Ben, we're sorry to hear about your negative experience. As you mention in your review, this situation occurred with a different agency. Unfortunately, since you have never been a customer with my agency, I don't know anything about this situation and I have no way to access your records or try to rectify the situation. If you would like to reach out to us, we will do our best to get you in touch with someone who can address your concerns."
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Dwain Burkholder

November 15, 2024

5  out of  5
rating by Dwain Burkholder
"It was really great to meet Jason. I am so glad to remain in Bluffton with Jason Cox and his secretaries Lori, and Kathy. Jason made it very understandable of the coverages that I have and introduced to other coverages that could benefit me. I appreciate his concerns for my wellbeing. I have been with State Farm for all of my life and don't see me leaving. Thanks for all of your knowledge and concerns for me. Dwain Burkholder"
We responded:
"Thank you for reviewing our State Farm office, Dwain! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Dr. Brian Jones

November 13, 2024

5  out of  5
rating by Dr. Brian Jones
"Jason is an excellent communicator and thoroughly explained our policies. Very kind and professional. His staff is amazing as well. Highly recommend this office for your insurance needs."
We responded:
"Thank you for your review, Dr. Jones! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Kirsti Livingston

Kirsti Livingston

November 8, 2024

5  out of  5
rating by Kirsti Livingston
"Lori is so nice! I was surprised with how fast and easy it was."
We responded:
"Thank you for your kind words, Kirsti! We’re thrilled to hear that you had a great experience with Lori—she truly is a superstar, and we’re fortunate to have her on our team!"
Profile photo of Lydia McKinley - Captured by Lydia LLC

Lydia McKinley - Captured by Lydia LLC

October 24, 2024

5  out of  5
rating by Lydia McKinley - Captured by Lydia LLC
"I have been a customer of Bluffton State Farm for ALL my life. They are exceptional at what they do and always take great care of me. Their seasoned staff knows all the answers to my questions and if they don't, they get them quickly. I will always use this office for my insurance needs. Thank you for your great customer service!"
We responded:
"Thank you for being a life-long customer, Lydia! We appreciate your business."